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Get the Compensation You Deserve for Housing Disrepair

We can help you claim compensation. Specialists in housing disrepair claims against councils, housing associations and other landlords.

The average tenant payout for 22/23 was £6,512.

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Average tenant payout for 22/23 was £6,512.

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Living in a property that is in disrepair can guide you towards distress, be it in England or Wales. This is a problem that many individuals find themselves dealing with, finding themselves in the frustrating position of having to manage damaged personal belongings like clothes and furniture due to the condition of the property. This unfortunate scenario is often faced in light of the tenancy agreement or contract. With professional advice on hand, such complexities and repair problems, in an orderly manner, should be dealt with efficiently by landlords honouring their obligations worldwide. As a council house tenant, you, like all other adults, have a right and deserve to live in a secure, robust structure that is safe and habitable. According to some reports, unfortunately, some tenants find themselves in poor living conditions – suffering from problems like damp, mould, leaking roofs, clogged gutters, faulty electrics and more – all these due to possible negligence by the landlords who fail to keep an eye on their property condition list. An example of such negligence can be seen when landlords know about the state of the faulty electrics for a long while but fail to take action. This negligence can have a deadly effect, leading to accidents and in unfortunate cases, death. This can significantly impact your physical and mental health. Armed with clear and accessible content about your rights, and having copies of all your documents, we aim to provide the appropriate assistance to help you fight back and enhance your living conditions.

The good news is that you don’t have to sort through a list of problems and put up with housing disrepair. The Landlord and Tenant Act 1985 order maintains that your landlord has a legal duty to maintain the property and carry out repairs within a reasonable timeframe, documenting and acting on reports of disrepair. This includes essential services such as fixing broken gutters, leaks in the roofs, and even repugnant issues with the basins. This section of the law underscores that the landlord is responsible for these essential services. Should the problems persist, you can approach the housing ombudsman for a formal response on the matter.

How Can We Help With Your Housing Disrepair Claim?

If your landlord has failed to fulfil their obligations and provide ample care for the property, you may be eligible for certain opportunities such as housing disrepair compensation. These opportunities can take the form of making a no win no fee housing disrepair claim and receiving compensation accordingly.

Our dedicated team will actively negotiate with your landlord’s insurers to obtain the maximum amount of compensation you are entitled to. Our ultimate obligation is towards securing the best outcome for you. At the foundation of our mission is the assurance that justice is served. The pursuit of justice in our world involves not just the people directly involved in a case but also extends to those affected indirectly by housing conditions.

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As a third-party service specializing in housing disrepair, our logo is recognized across England, symbolizing our extensive experience in this field. We facilitate compensation claims against landlords nationwide, not just in Hull, by connecting clients with a panel of skilled professionals who represent victims in cases of property neglect.

We extend our services to individuals who find the claim process stressful and confusing. Guiding you every step of the way with all the necessary information is our prime goal. We aid in navigating the list of legal obligations and rights for both tenants and landlords.


With a free, no-obligation home assessment, we meticulously inspect the disrepair issues like gutter blockages or cracks in the walls to determine the viability of your claim. This report will itemize the issues and help you understand the order in which they should ideally be fixed.

Afterward, we will fully investigate your case, uncover any signs of negligence and gather strong evidence to present the strongest possible claim on your behalf. This will include any corresponding reports and a comprehensive list of the issues observed during the assessment.

“Living in a damp, mouldy flat was making my asthma worse and damaging my furniture. My landlord ignored all my calls to fix it. took on my claim and got me £8,000 in compensation – plus the landlord finally fixed the damp! Couldn’t recommend them highly enough.”

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“They helped me with my housing claim in no time at all, with no messing around. The solicitor who worked on my behalf was informative of everything and helped me when I was unsure of anything. A kind and pleasant person to talk to.”

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How Can We Help With Your Housing Disrepair Claim?

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Working on a 100% no win no fee basis, you don’t pay anything unless your claim turns out to be successful. Drawing from our storied relationship with the city of London and our extensive legal acumen, it’s all part of our commitment to make legal services more accessible to victims of negligence across the nation, even extending to those in Liverpool. With us working on your behalf, even the most complex housing disrepair compensation claims can be seen through successfully. We’re here for you, every step of the way, fighting for justice and your rights as a tenant, in a scheme that takes responsibility for protecting tenants and improving housing conditions for people all over the world.

Many types of disrepair, like damp and mould, persist because of leaking pipes, guttering, or rising damp that could entitle you to compensation. Water leaks, viewed through the window of their impact, especially exterior or interior, can be the root cause of these issues. Their effects can be particularly detrimental to families, causing damage to belongings, risk health and tarnishing the reputation of homes. These adverse housing conditions can transform your home or office into a hazardous site.

Apply for a NO WIN, NO FEE disrepair claim today.


Why Choose Us For Your Housing Disrepair Claim?

Dedicated Team

Our clients, particularly renters, describe us as professional, supportive, and caring. We work as a dedicated team to handle your housing issues, whether it’s a safety hazard or an infestation, and restore your peace of mind. We make the claims process as stress-free as possible. Understanding that any type of housing disrepair can bring significant inconvenience, we pledge to make the process as effortless as we can for you, just like a perfectly-oiled assembly line delivering seamless products. We’ll handle all the receipts and documentation, so you don’t have to.

Top-notch Service

Put simply, we have the legal knowledge, resources, and an experienced team to maximize your chances of a successful claim, while providing exceptional customer service. We ensure all safety measures are taken to provide top-notch service. In various communities, living in poor conditions can seriously impact your physical health and quality of life. The law states you have a right to adequate housing – a fact that’s crucial for everyone and all types of renters. Don’t let poor living conditions, an infestation, or unsafe circumstances compromise your lives any longer – take action now to get the compensation you deserve, and to ensure your rent is being put to good use

100% no win, no fee

There’s no obligation – just a free discussion about your housing issues, the type of rental property you have, and your legal options. Utilize the data and take the first step today towards getting the repairs done and compensation in your pocket. We look forward to creating links with you and helping you finally resolve your housing disrepair problems for good. And remember, the validity of your claim isn’t solely based on an unpaid bill or lack of receipts—it can be anything from a seemingly minor safety issue to a full-blown infestation.

Typical Housing Disrepair Claims Process

Put your worries at ease – we will be responsible for handling all correspondence, paperwork, and negotiations on your behalf. Drawing inspiration from elements of government bureaucracy, we grind out the tedious parts for you. We are a community of legal experts that works to ensure all facets of your claim are thoroughly addressed, from writing the first letter to your landlord to sending the last copy of the closing document. Consider us like a specialized education system guiding you through these perplexing processes.

The timeline for your claim can vary depending on its complexity and whether it is resolved early or proceeds to court. But, analogous to how the government stands by their citizens, we’ll accompany you every step of the way, striving for the best outcome not just for you, but for the entire community affected by such negligence. The initial home survey could take place 2 to 4 weeks after our first consultation, marking the beginning of our educational journey together.

Gathering evidence might span 1 to 3 months – just like indexing a book or conducting research for a government program, our team will diligently compile the necessary data for your case in an organised manner. No piece of evidence, be it a faded letter suggesting negligence or signs of disrepair, is considered too minute. In the course of these programs, every opportunity is used to document your case details meticulously, showing our commitment to the ongoing education of our clients.

Negotiations, if settled out of court, might take 2 to 6 months. Like a government official negotiating international agreements or coordinating events, our experts engage in this stage, ensuring every aspect of correspondence is handled efficiently.

Court proceedings may extend to 9 to 18 months if your claim requires a full trial. This timeframe is adhered to regardless of events or the tenant’s gender or housing situation. Comparable to the duration of a school year in an education system, we stay the course until the end.Hence, most straightforward claims often take around 6 to 12 months from the initiation, similar to the duration of most government programs or a year of education, to the conclusion. Rest assured, we will expedite the process, aiming to resolve your claim as efficiently as an assembly line producing quality products.

Presently, you can make claims for disrepair issues from the past, even if you no longer live at the property. This includs instances when disrepair, such as overlooked vermin issues, toilets in a state of disrepair or crumbling brickwork, affected your quality of life. It’s like having the opportunity to present at an event from the past. There is a 3 year time limit on claims that corresponds with your legal responsibilities, so any issues within the past 3 years, including during the period of your previous housing association, could still be eligible for compensation.

Things You Need To Know...

  1. Settlement Negotiations and the Role of Expert Witnesses: Many housing disrepair claims are settled out of court. We explore the negotiation process and emphasize the role of expert witnesses in providing testimony, particularly in cases involving personal injury or significant property damage.

  3. Council Housing, Claims Compensation, and Legal Support: Council housing tenants often face unique challenges in housing disrepair cases. We discuss how firms like ours assist in navigating these challenges and securing claims compensation.

  5. Real Estate Market: Understanding the Impact of Disrepair on Property Value: The state of disrepair can significantly affect a property’s market value. We offer advice on addressing disrepair issues to maintain or improve a property’s sale value, which is vital for both buyers and sellers.

  7. Business Perspective: When Commercial Properties Suffer from Disrepair: We also cater to businesses operating from commercial properties affected by disrepair. Our discussions include the impact of these issues on business operations and the steps commercial tenants can take.

  9. For Buyers: Factors to Consider When Purchasing a Property in Disrepair: We advise buyers to carefully assess the location, severity of damages, and potential repair costs when considering a property in disrepair.

  11. Guidance for Sellers: Addressing Disrepair Before Sale: We counsel sellers to address any disrepair issues before selling their property. Tackling these issues can significantly improve the property’s appeal and market value.

  13. Articles and Guides: Empowering Tenants with Information: We believe in empowering tenants with information. Providing access to articles and guides about housing disrepair helps them understand their rights and the claims process, aiding in informed decisions about their accommodation and legal actions.

  1. Understanding the Severity of Housing Disrepair and Its Impact on Families: We recognize that living in a property in disrepair is distressing for families, particularly children. Issues like damp, mould, and defective heating not only cause physical injuries but also exacerbate health conditions. It’s crucial to understand the gravity of these issues and the need for prompt action to ensure the safety and well-being of residents.

  3. Dealing with Damages to Items and Personal Belongings: In our experience, housing disrepair often leads to damage to personal items, including furniture and appliances. We advise tenants to document these damages meticulously, keeping photographs and records of losses. This documentation is essential in supporting claims for compensation.

  5. The Legal Procedure for Housing Disrepair Claims: Navigating the legal process for a housing disrepair claim can be complex. We guide our clients through the necessary steps, from issuing a notice of disrepair to their landlord to potentially engaging a claims management company, ensuring that they understand each stage of the process.

  7. Costs and Expenses Associated with Housing Disrepair: We emphasize the significant financial implications of housing disrepair. Our discussions cover potential repair costs and the financial burden often placed on tenants. We also delve into how these costs can impact decisions related to mortgages and property investments.

  9. Consent and Communication: Engaging with Landlords: Effective communication with landlords is critical. We advise tenants to formally request repairs and document all interactions. We also highlight the importance of tenant consent in decisions regarding repairs to their property.

  11. Maintenance Issues: Focus on Sinks, Heating Systems, and Electricity: We address specific issues like problems with sinks, heating systems, and electricity, which require immediate attention. Our guidance includes examples of common maintenance problems and their implications for tenant safety and comfort.


Apply for a NO WIN, NO FEE disrepair claim today.

Frequently Asked Questions

Even if your landlord is no longer active, you can still claim against their insurer who should honor any compensation you’re entitled to. What if I’ve moved out of the property now? You can still make a claim for disrepair issues you suffered when you lived there, provided it is within 3 years. Historic claims can offer complex challenges but remain possible with the correct evidence.
We will obtain your medical records and a report from an independent medical expert. These data links your symptoms and conditions to the disrepair, e.g., asthma triggered by damp and mold.
Our firm has over 15 years of experience fighting these types of cases for renters in different communities. Our solicitors are true experts in this area of law.
No solicitor can ever guarantee a win – however, we have a 97% success rate based on our experience and legal expertise. We believe in only pursuing strong claims.
Around 90% of claims settle out of court through negotiation. But if needed, our experienced solicitors are not afraid to take your case to court and fight for you.
Indeed, our no win no fee service means you don’t need any money to initiate your claim. You only ever pay our fee if you are successful.
Once an agreement is reached, compensation is usually paid within 1-2 months. If your claim goes to court, it may take 9-18 months total due to the court process.
No, you don’t pay anything if your claim is unsuccessful. Our service is 100% no win, no fee – so you have zero financial risk. In recent years, the number of housing disrepair claims has been on the rise, as tenants become more aware of their rights and seek compensation for substandard living conditions.

You can still make a claim for disrepair issues you suffered when you lived there, provided it is within 3 years. Historic claims can offer complex challenges but remain possible with the correct evidence.

It’s crucial to formally report housing disrepair issues to your landlord. You can use the telephone number or email address provided in your tenancy agreement. Document these communications as they may be important if you need to escalate your claim.

Photographic evidence is key in supporting a claim for housing disrepair. Images should clearly show the extent of the disrepair and any damages caused. These can be used to substantiate your claim, especially when negotiating with claims management companies or in court.

To initiate a housing disrepair claim, you should first report the issue to your landlord. If it’s not resolved, gather evidence like images or receipts, and contact a solicitor specializing in housing disrepair. They will guide you through the claims management process, potentially on a no win, no fee basis.

If you have already claimed and the disrepair persists, it’s important to inform your solicitor. They can advise on further steps, which may include escalating the case or re-evaluating the compensation due to ongoing issues.

The state of your property can significantly impact its value in the real estate market. Persistent disrepair can lower the property’s value, which might be a concern if you are a buyer, seller, or investor. Addressing these issues promptly is beneficial for maintaining property value.

Businesses can also claim for housing disrepair if their commercial property is affected. The process is similar to residential claims, but it’s important to consider the specific terms of the commercial lease agreement and any impact on business operations.

Buyers should thoroughly inspect the property for any signs of disrepair. Factors like location, the severity of any damages, and the potential cost of repairs should be considered in the buying decision, as they can affect the overall price and investment value.

Reading articles or guides about housing disrepair can provide valuable information on your rights as a tenant or homeowner. These resources often touch on key aspects of the law and the claim process, helping you make informed decisions.

Sellers should address any disrepair issues before putting their property on the market. Repairing these issues can increase the property’s appeal and value. It’s also important to disclose any known problems to potential buyers to avoid future legal complications.

Apply for a NO WIN, NO FEE disrepair claim today.